Are you comfortable supporting diverse client environments with varying systems, equipment, and configurations—including servers, networks, PCs, printers, and other technology—and performing onsite installation and configuration? Please answer Yes or No and provide any details or clarifying information.
This position requires daily on-site attendance at the office. Can you meet this requirement? Please respond “Yes” or “No,” and include any relevant details or clarifications.
This role includes an on-call support rotation and requires employees to live within approximately 35 miles of the office. Can you meet this requirement? Please answer “Yes” or “No” and include any relevant details or clarifications.
Salary Expectation:
Briefly describe your experience building, configuring, managing, and supporting Windows Server environments. Include server versions, your roles/responsibilities with durations, and one relevant project or achievement.
Briefly describe your Active Directory experience: design, implementation, upgrades, management, and troubleshooting. For each role include responsibilities, technologies used (AD DS, DNS, GPOs, replication, FSMO, Azure AD, DHCP, etc.), durations, and one key accomplishment. Provide relevant details.
Briefly describe your server virtualization experience (Hyper-V, VMware, other). Include technologies used, your responsibilities, project examples, and one notable accomplishment.
Summarize your networking experience: platforms/hardware, key responsibilities, protocols used, and one project or achievement.
Describe your Microsoft 365 support experience — services you’ve supported (Exchange Online, SharePoint Online, Teams, OneDrive, Azure AD, Intune, Security/Compliance), tasks you performed (user provisioning, mail flow, migrations, troubleshooting, policy/GPO/Intune management, backup/retention, licensing), tools used, role/title and durations, and one key accomplishment or project.
List relevant training, certifications, or degrees (associate or higher). For each, provide name, issuing institution, date (or year), and any focus/specialization. If none, enter N/A.
Describe your perspective on customer service — key principles you follow, how you handle difficult situations, and one brief example of a positive outcome.
Describe your perspective on quality—key principles you follow, how you ensure work meets standards, and one example of improving or maintaining quality.
Describe a conflict you had with a co-worker or supervisor and how you handled and resolved it. Include the situation, your actions, and the outcome.
Do you have a valid driver’s license, current auto insurance, a clean driving record, and the ability to be insured? Please answer “Yes” or “No.” If “No,” briefly explain.
Have you ever been convicted of a crime, are you currently involved in any criminal proceedings, or do you have any motor vehicle violations (excluding minor moving violations such as speeding, red light, or stop sign violations unless within the past 24 months)? Please answer “Yes” or “No.” If “Yes,” provide full details (dates, charges, disposition, and jurisdiction).
Provide any additional information for your application (relevant experience, skills, certifications, availability, or other details)